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Direct supply of heavy and light catering equipment

telephone: 0191 414 2882 email: info@gastro-direct.co.uk

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Returns

What to do when your goods arrive

We pack your goods very carefully to prevent damage. On receipt unpack the parcel carefully and check items received against the delivery note please look for any damage to the parcel before you sign the delivery note.

Please note: It is the Purchasers responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged, the delivery note, driver's paperwork or electronic pad should be endorsed accordingly and the Company notified immediately by phone and must be in sent in writing by e-mail, fax or letter within 48 hours. We will then take the appropriate action.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case.

Claims for damage will not be entertained on a clear signature or if signed unexamined, the Purchaser shall be deemed to have accepted the goods and shall be bound to make payment therefore on the due date.

In the event that you are returning an item for any reason other than the item being damaged or incorrect, there will be a compulsory restocking charge applied. In most cases this will amount to 15% of the goods or £15 whichever is the greater. There may also be an additional charge to return the item through a courier, however this will be calculated on an individual order basis.