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Direct supply of heavy and light catering equipment

telephone: 0191 414 2882 email: info@gastro-direct.co.uk

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Delivery

We take care with your order and use quality packaging to ensure your items are received in the best possible condition.

A delivery charge of £4.95 (ex VAT) will be charged for all standard orders under £150.00

We send all our deliveries with reliable couriers that require a signature to make sure the item arrives quickly and safely.

We therefore have a small delivery charge for your total order of only £4.95 (ex VAT).

Standard delivery is usually made the next day if your order is processed before 12noon.

Next day delivery is between 8am and 6pm and only applies to mainland UK orders and excludes remote and offshore areas and is subject to stock levels.

Next day delivery excludes weekends - please select a premium service if you require a Saturday delivery.

Orders placed after 12noon Friday and over the weekend will be processed Monday for delivery Tuesday.

Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight. For these areas please check the remote and offshore delivery table below.

Standard Delivery Service 
(Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight). 
All prices exclude VAT.
Order value over £150 Usually Next Day before 6pm FREE
Order value under £150 Usually Next Day before 6pm £4.95

Premium Delivery Services

Premium delivery services, such as delivery on a Saturday or next day delivery before 10am, can be arranged at extra cost - please check the table below.

You should order before 12 noon to ensure your premium delivery arrives on time.

We cannot offer premium delivery options for remote areas, offshore and Northern Ireland.

Premium Delivery Service 
(Excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight). 
All prices exclude VAT.
Next day before 9am £22.95
Next day before 10am £17.95
Next day before noon £12.95
Saturday £25.00

Offshore And Remote Deliveries

For remote areas, off-shore and Northern Ireland please allow 3-4 days for delivery.

Postage rates for these areas vary, please check our table below.

A supplimentary delivery cost for heavy equipment may apply.

Offshore & Remote Areas. 
All prices exclude VAT.
  Order value over £150 Order value under £150
Northern Ireland, Highlands, 
Isle of Man, Isle of Wight
FREE £12.95
Scottish Islands FREE £22.95
Channel Islands FREE £17.95
Alderney FREE £32.95

Direct Delivery Items

Some items such as heavy or bulky items and some items of crockery have an extended delivery time as they are delivery directly from our supplier.

Although most items will be delivered to you within 5-7 working days we cannot guarantee delivery times for these products.

They are marked on the product page with the following icon:

Direct Delivery Icon.

Please contact our call centre if you need to confirm lead times. Call us on: 0191 414 2882

Heavy Equipment

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility.

Delivery does not include unpacking, positioning or assembling items.

What to do when your goods arrive

We pack your goods very carefully to prevent damage. On receipt unpack the parcel carefully and check items received against the delivery note please look for any damage to the parcel before you sign the delivery note.

Please note: It is the Purchasers responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged, the delivery note, driver's paperwork or electronic pad should be endorsed accordingly and the Company notified immediately by phone and must be sent in writing by e-mail, fax or letter within 48 hours. We will then take the appropriate action.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case.

Claims for damage will not be entertained on a clear signature or if signed unexamined, the Purchaser shall be deemed to have accepted the goods and shall be bound to make payment therefore on the due date.